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Frequently asked questions
General
We prioritize customer satisfaction and strive to offer a flexible return policy. We accept returns on in-stock items provided that the packaging is undamaged. However, please note that we do not accept returns on special order items or safety equipment. For certain items, a 20% restocking fee may apply. Shipping costs for returns are the responsibility of the buyer. Upon receiving and inspecting the returned item, we will offer either an exchange or an in-store credit which expires in 6 months. Please ensure all returns meet these criteria to facilitate a smooth process.
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